An ERP Post-Implementation Review is an independent assessment conducted after your ERP has gone live.
Its purpose is to evaluate the success of the implementation, measure whether business outcomes were achieved, identify gaps or issues, and determine what needs to be improved to stabilise, optimise, and fully realise the value of the ERP investment.

It provides a clear, objective view of how well the system, processes, data, users, and support structures are performing in the real world — not just in a project environment.

This service is ideal for organisations that:

• Have recently gone live and want to validate whether the project delivered what was promised
• Are experiencing issues, rework, or operational disruption after go-live
• Want to understand user adoption challenges or training gaps
• Need a neutral review of the implementation partner’s work (design, build, data, testing)
• Want to identify opportunities for optimisation, automation, and performance improvements
• Need a roadmap for stabilisation and enhancement after go-live
• Want assurance for executives or the board that the ERP is on a stable trajectory

We review the ERP implementation across functional, technical, and operational dimensions to determine what worked, what didn’t, and what needs correction. Typical activities include:

• Operational Performance Review
  transaction issues, posting errors, process bottlenecks, throughput challenges
• Configuration & Solution Quality Assessment
  alignment to best practice, over-customisation, gaps, stability
• Data Quality Assessment
  accuracy, completeness, migration issues, master data governance
• User Adoption & Training Review
  usability challenges, role clarity, training content, onboarding gaps
• Process Alignment Check
  whether business processes are being followed or circumvented with workarounds
• Reporting & Analytics Review
  visibility gaps, accuracy issues, missing KPIs, dependency on manual reporting
• Support Model & Hypercare Review
  ticket patterns, responsiveness, SLAs, partner performance
  readiness for BAU support
• Risk & Compliance Assessment
  access controls, audit findings, segregation of duties, compliance gaps
• Stabilisation&Optimisation Roadmap
  immediate fixes, quick wins, medium-term improvements, long-term optimisation opportunities

Our approach is unbiased, practical, and focused on real business value.

You walk away with:

• A clear evaluation of how successful the implementation truly was
• Root cause analysis of issues affecting day-to-day operations
• A prioritisedstabilisation plan to address urgent post-go-live challenges
• An optimisation roadmap to improve efficiency, automation, and reporting
• Improved user experience and adoption, supported by practical recommendations
• Insight into process, data, or design gaps introduced during implementation
• Independent validation of implementation partner performance
• Greater confidence that your ERP will mature into a stable, productive system

The Post-Implementation Review helps organisations move from early turbulence to a stable, optimised, and value-driven ERP environment — ensuring the investment delivers its intended benefits.